Refund policy

Returns and Cancellations Policy

Original Artworks (1-of-1 Assets)

Due to the profound scarcity and exclusive nature of unique original fine art, all sales of original canvases are final. Returns, exchanges, and mind-change refunds are not available for Audacity, Dauntless, Defiance or Temerity. Thorough review of all homepage video loops and texture detail shots is is highly recommended prior to acquisition.

Limited Edition Prints

Under UK consumer regulations, the right to cancel a print order remains valid within 14 days of physical receipt. However, because each print to an individual commission that is hand-gilded specifically to order, a 20% restocking fee will be deducted from the final refund to cover the loss of premium luxury studio materials.

• Condition for Return: The print must remain completely untouched inside its unopened and sealed sleeve, perfectly flat within its rigid board mailer.
• Return Transit: The buyer is fully responsible for arranging and paying for trackable, insured return shipping. If an item returns to the studio bent, scratched, or tarnished due to poor return packaging, a refund will be denied.

Immediate Cancellations Window

To cancel a transaction immediately after purchase notification must be submitted via the contact page within 12 hours of order placement. Once a print has entered the hand-gilding sequence or an original has been structurally mounted into its custom forest green floating frame, cancellations cannot be processed.